Terms and Conditions

This is a translation for convenience. If there is any difference, the Portuguese version prevails.

These terms govern the use of the tennislovers.pt website and the general conditions of Tennis Lovers private tennis lessons.

1. Who we are

Tennis Lovers is a project of Associação Raquetes para Todos (ARPT), tax number (NIPC) 517824779, registered at Rua Gonçalves Zarco, 1706, 4450-685 Matosinhos, Portugal. Contact: academia@arpt.pt and +351 913 325 022 (call to a Portuguese mobile).

2. Use of the website

• Information on the website, including prices, is indicative. If there is a difference, the price confirmed when booking applies.
• The texts, images, logos and trademarks on the website belong to ARPT or their respective owners and may not be reproduced without permission.
• The website links to third-party services (WhatsApp, social media). Their use is governed by those services’ terms.

3. Lessons

• Lessons are private, 1 hour long, for one or two people. For larger groups, conditions are agreed case by case.
• Day, time and court are agreed with the coach, at courts in the Porto metropolitan area.
• Packs are counted in hours. Some packs have an expiry date; when they do, it is stated at the time of purchase.
• Lessons must be cancelled at least 12 hours in advance; otherwise they count as taken.
• If the coach cancels a lesson, it is made up or credited.
• Students must follow the rules of the club where the lesson takes place.

4. Prices and payments

• Prices are per person and include VAT at the legal rate, where applicable.
• Lesson prices do not include court hire, which is charged separately and depends on the venue where the lesson takes place.
• We accept cash, MB Way, card and bank transfer. Invoices are issued with the tax number given by the customer.

5. Health

Playing tennis requires adequate physical fitness. Each participant must make sure they have no contraindications to sport. Minors must be accompanied or authorised by their parents or legal representatives.

6. Liability

ARPT is liable for damage resulting from failure to meet its obligations, under the law. Nothing in these terms limits rights that the law grants consumers, nor excludes liability for wilful misconduct or gross negligence.

7. Complaints and alternative dispute resolution

You can file a complaint in the Electronic Complaints Book (Livro de Reclamações) at www.livroreclamacoes.pt. For consumer disputes, you can turn to CICAP – Centro de Informação de Consumo e Arbitragem do Porto, Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, cicap.pt. More information at www.consumidor.gov.pt.

8. Governing law and changes

Portuguese law applies. The courts determined by law have jurisdiction. We may update these terms; the version in force is the one published on the website, and changes do not affect packs already paid unless the customer agrees.